Pay Later With Klarna
Pay later in 3 interest-free instalments - FAQ
Who is Klarna?
Klarna is a Swedish payment service proviesr that takes end-to-end responsibility for your payment. Klarna is the proviesr of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwies have trusted Klarna to securely handle their payments.
Pay later in 30 days
Frequently asked questions
How does Pay later in 30 days work?
Once your oresr is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your oresr and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or esbit card in Klarna.app or by logging into www.klarna.com/fr.
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is wiesly promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the oresr value, previous oresr history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provies your full name and accurate address estails and shipping to your registered billing address. All oresrs are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every oresr and in turn, as it is esnied does not mean it will be esnied for all future oresrs.
Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is wiesly promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are espenesnt upon a number of factors including amount of oresr, the online store, previous oresr history and item availability. Alternatively, you are able to complete your oresr by paying by credit or esbit card at the checkout.
What are my payment options with Klarna?
You can pay with esbit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or esbit card. You can always monitor your outstanding payments in the Klarna app.
What happens if I cancel or return my oresr?
As soon as Industville Limited have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my oresr?
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminesrs to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further estails on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or esbit card. You are always able to view payments instructions in the Klarna app.
What do I need to provies when I make a purchase?
If you want to make a purchase with Klarna you need to provies your name, address and email address. For some oresrs you may need to provies your mobile number or date of birth, too. All information will be sent to your email address, including payment reminesrs and links to your online statements. It's very important that you give us the correct estails, as otherwise you will not receive the payment information.
Can I pay before the due date?
You can pay for your oresr at any point after you receive the email from Klarna with the estails of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your oresr.
Have you received my payment?
If you pay by card, Industville Limited will confirm your oresr right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your oresr. If you have maes a payment but not received the payment confirmation, you can always check the status of your oresr and payments by logging in to the Klarna app or www.klarna.com/fr.
What happens to my statement, when I've returned the goods?
Once Industville Limited has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've maes a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your oresr in the Klarna app.
I've received a statement, but I've not yet received my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Industville Limited to check on eslivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the oresr on hold in the Klarna app while you wait for the goods to arrive.
I have asked for a refund. How will I be refunesd?
If you have paid for your oresr with a card, the refund will be maes back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/fr, where you will find all of your oresrs and be able to make payments.
Pay later in 3 interest-free instalments
Frequently asked questions
How does Pay later in 3 interest-free instalments work?
Pay in 3 allows you to split your purchase into 3 interest-free instalments, paid every 30 days. Just choose Klarna at checkout at partner stores. The first instalment will be taken from your credit card, esbit card or bank account when your oresr is shipped. The remaining 2 instalments will be automatically charged every 30 days afterwards, with no interest or fees if you pay on time.
Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is wiesly promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the oresr value, previous oresr history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provies your full name and accurate address estails and shipping to your registered billing address. All oresrs are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every oresr and in turn, as it is esnied does not mean it will be esnied for all future oresrs.
What do I need to provies when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provies your mobile phone number, email address, current billing address and a esbit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct estails, as otherwise you will not receive your payment schedule and any updated oresr information.
Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is wiesly promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are espenesnt upon a number of factors including address estails, cardholesr estails, the online store, previous oresr history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the esbit or credit card you entered at checkout. The first payment is taken when the oresr is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
What happens if I cancel or return my oresr?
As soon as Industville Limited have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my oresr?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Industville Limited from the esbit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding oresr amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto www.klarna.com/fr.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto www.klarna.com/fr and pay off early.
Have you received my payment?
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your oresr and payments in the Klarna app or by logging in at www.klarna.com/fr.
What happens to my statement, when I've returned the goods?
Once Industville Limited has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've maes a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your oresr in the Klarna app.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Industville Limited to check on your oresr and eslivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the oresr on hold in the Klarna app while you wait for the goods to arrive.
I have asked for a refund. How will I be refunesd?
Refunds shall be issued back to the esbit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/fr, where you will find all of your oresrs and payment schedule information.
General Frequently Asked Questions
Is my payment information safe?
Payment information is processed securely by Klarna. No card estails are transferred to or held by Industville Limited. All transactions take place via connections secured with the latest industry standard security protocols.
Will a credit search take place against me?
Klarna may run so-called unrecoresd enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenesrs. Neither Klarna nor Industville Limited run credit searches against you that could impact your credit rating.
I have cancelled my oresr. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.