Delivery Information

Delivery time = Processing time + Shipping time

1. Processing time

We currently deliver to Metropolitan France and Belgium. At the moment, we do not ship to the French overseas departments and regions (DROM), overseas collectivities (COM), Clipperton Island, or the French Southern and Antarctic Lands (TAAF).

Orders are usually processed within 1–3 business days after payment is received. During promotional periods (e.g. Black Friday, Christmas), processing times may be longer. We will notify you by email if any significant delays occur.

2. Shipping methods & estimated delivery times

(Estimated delivery times start from the date the parcel leaves our warehouse.)

• Standard Shipping: 2–3 business days
• Free Shipping: 3–5 business days

3. Shipping costs

• Standard Shipping: €9.95
• Free Shipping: On orders over €99

4. Carriers & tracking

We ship with trusted carriers such as DHL, GLS, CTT Express, GEL, UPS, and regional freight partners.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

For freight shipments, delivery will be arranged by phone. Please make sure to provide a valid contact number when placing your order.

5. Customs, duties & import taxes

Prices are shown inclusive of applicable VAT. There are no import duties for shipments between France and Belgium, as both countries are within the European Union.

We want your experience to be perfect from start to finish. If you encounter any issues with your delivery, please contact our customer service team at support@parrotuncle.fr, and we will work to resolve the issue as quickly and efficiently as possible.

If you need to return your order, please review our Return Policy before initiating a return.